Full time | Auckland

Client Manager Role Description

The Auckland-based Client Manager will jointly focus on existing companies within the portfolio of FIRN’s client base and actively source new business.

Along with a competitive package and a progressive future, you will have a genuine opportunity to be seen as a disrupter in the market, continuing the outstanding growth of FIRN.

You’ll get to work with a highly supportive and passionate Team, in a scale-up-like culture with a group of talented individuals who are all about getting things done, whilst building the best client-focused business in the market. 

You’ll need to come with a proven track record of software and solutions sales experience, with any exposure to cloud solutions being a huge advantage.

You’ll be a professional in every sense of the term, and your ability to engage at Management and C-Level will come naturally to you.

Reports to: Sales and Marketing Director


  • At least five years of relevant sales experience 
  • Proven B2B experience selling software, data and analytics services
  • Experience in a scaling start-up and/or tech industry would be beneficial
  • Understands how to navigate the negotiation process within large enterprises
  • Experience working within an IT or Partner/vendor environment
  • An established client network within New Zealand
  • You will need to hold Snowflake Sales Certification

Skills and Responsibilities

  • Ability to deliver high-level Client Relationship Management that promotes service excellence and retention
  • Uncompromising passion for developing new business opportunities and managing the full sales cycle from conception to closure
  • Identify key prospective clients through research, effective market segmentation and analysis
  • Ability to establish relationships quickly with key business stakeholders and Partners 
  • Prepare accurate proposals, quotes and costings to secure new or enhanced business through solution sales
  • Ability to learn technical knowledge quickly
  • Investigate and work with the MD, Sales and Marketing Director and key Partners to develop a client partnership strategy and implement 
  • Ensure that all sales and reporting platforms are kept up to date 
  • Attend networking events and conferences

The Person

  • You will be known for delivering excellent results for clients, always!
  • Self-motivated, efficient and results-oriented.
  • Works with a sense of urgency, from lead generation and nurturing sales, to preparing proposals and quotes.
  • Able to meet deadlines under time constraints.
  • Flexible and adaptive with the ability to multi-task and be hands-on with multiple projects at once.
  • Analytical thinker who utilises data to inform the approach to the relevant clients.
  • The resilience to deal with setbacks and bounce back quickly.
  • Be approachable and confident in dealing with a variety of people.
  • Have excellent verbal and written communication skills with a strong customer focus.
  • Able to work independently and also be a good team player.
  • Keen to learn and grow in a fast-paced environment.
  • Commercially savvy.
  • Have legal right to work in New Zealand.


Bachelor’s degree or higher qualification in marketing, business economics, commerce, or in a related field


Based on an Annual Base plus performance comms, and will be reflective of your experience and ability with monthly and yearly bonuses on achieving targets.

Base Salary

  • Range – $120,000 to $140,000 plus commissions based on performance of approx. $65,000+
  • Total OTE $185,000 to $205,000+

Hours of work

Minimum hours of work is 40 per week / 9am to 5pm / 5 days per week


If you have the required skills and experience, feel you’d be a good fit with our team and would like more information on this role, please send your resume to careers@firn.nz ­­